Support Center

To request a refund, contact us within 14 days of the transaction with your Flowguard reference number. We'll review your request and respond within 5-7 business days. Please note that refunds are evaluated on a case-by-case basis according to our refund policy.

Duplicate charges are rare but can occur. Please contact us immediately with both transaction reference numbers. We'll investigate and process a refund for the duplicate charge within 3-5 business days.

You can cancel your subscription anytime. Your access will continue until the end of your current billing period. No partial refunds are provided for unused time. To cancel, visit your account settings or contact support.

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Flowguard. All transactions are encrypted and PCI-DSS compliant.

Payment failures can occur due to insufficient funds, incorrect card details, or bank restrictions. Please verify your card information and try again. If the issue persists, contact your bank or try a different payment method.

For your privacy, transactions appear on your bank statement as "PH-bill.com" or "DLX-Media" rather than the platform name. This is part of our discreet billing service through Flowguard.

If you see an unauthorized charge, contact us immediately. We take fraud seriously and will investigate promptly. You should also contact your bank to report the unauthorized transaction.